Lanti
Support
A question about Lanti, your subscription or your data? The answers are here, and we read our messages.
Need help right now?
Lanti is not an emergency service. If you are in immediate danger, call your local emergency services right away. In the app, the SOS button shows help lines for your country.
| Country | Emergency | Support, day and night |
|---|---|---|
| Switzerland | 144 · 112 · 117 | 143 La Main Tendue; 147 Pro Juventute, for young people |
| France | 15 · 112 · 17 · 18 | 3114 national suicide prevention line, free |
| Belgium | 112 · 101 | 0800 32 123 Centre de Prévention du Suicide; 1813 Zelfmoordlijn |
| Canada | 911 | 988 Suicide Crisis Helpline, call or text |
| United States | 911 | 988 Suicide & Crisis Lifeline, call or text |
| United Kingdom | 999 | 116 123 Samaritans, free |
Write to us
Write to this address; if you can, tell us your device (iPhone, iPhone Duo or Apple TV) and the app version, it helps us answer.
There is no need to send us anything from your journal: we don’t need it to help you.
Frequently asked questions
When can I download Lanti?
Lanti is coming soon to the App Store, for iPhone, iPhone Duo and Apple TV. This page will be updated at launch.
Is care really free?
Yes. Inner weather, the journal, small steps, breathing, SOS, reminders and accessibility settings are free forever, with no ads. Lanti Plus, which is optional, adds abundance and choice: outfits, colors, scenes, sounds, bedtime stories.
How do I manage or cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose Lanti. In the app, “Manage my subscription” opens the same screen. Cancellation takes effect at the end of the current period; you keep Plus until then. For a free trial, cancel at least 24 hours before it ends: Lanti reminds you two days before.
How do I get a refund?
Purchases go through the App Store, so refunds are decided by Apple, at reportaproblem.apple.com. We cannot refund directly, but you can write to us if something is wrong.
I changed devices: how do I get my purchases and data back?
Your purchases are tied to your Apple Account: in the app, “Restore my purchases” finds them. Your data (scarf, journal, small steps) is on your device: it comes along when you restore a backup of your iPhone. iCloud sync between devices is in preparation.
How do I lock my journal?
In the Me tab, Journal section, turn on “Lock my journal”. Your journal will then open with Face ID, Touch ID or your device passcode. A passcode must be set on the device. The lock is off by default.
How do I set or turn off the gentle reminder?
In the Me tab, Gentle reminder section: choose a time, or turn the reminder off. You can also manage Lanti’s notifications in your device settings. Lanti never sends notifications that scold you.
What if I don’t open the app for a long time?
Nothing bad happens. Lanti doesn’t die and doesn’t leave: Lanti rests, and welcomes you back with joy. Streaks are off by default, and nothing you have built is lost.
Is my data sent anywhere?
No. Lanti has no account, no server, no ads and no analytics: everything stays on your device. The details are in the privacy policy.
How do I erase everything?
Delete the app: its data is erased from your device. You can also delete a journal entry at any time in the app. Your purchases stay tied to your Apple Account and can be restored if you reinstall Lanti.
What if I’m feeling really bad?
Lanti can keep you company through small gestures, but does not replace professional help. If you are feeling really bad, talk to someone: someone close to you, a doctor, or a support line. If you are in immediate danger, call your local emergency services; the SOS button in the app shows useful numbers.
What is Lanti like on Apple TV?
On Apple TV, Lanti settles in big in the Living Room: a calm scene, by day or by night, and guided breathing on the big screen. A purchase made on your iPhone is recognized there with the same Apple Account. The journal itself is written on iPhone.
Which languages?
The app is planned in ten languages: French, English, Spanish, Portuguese (Brazil), German, Italian, Japanese, Korean, Simplified Chinese and Traditional Chinese.